Draft document — pending business and legal review. This page describes our general practices and does not create rights beyond those provided by applicable law.
Tel-A-Rent Inc. ("Tel-A-Rent," "we," "us," or "our") is a Missouri-based rent-to-own company offering furniture, appliances, electronics, jewelry, and related products through our stores and this website. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to this website and to the store, application, and customer-service tools linked from it.
Information You Give Us
When you contact us, start a chat, apply online, request a product, join our mailing list, or apply for employment, you may give us information such as your name, mailing and email addresses, phone numbers, date of birth, identification details, employment and income information, references, and any documents you choose to upload.
Online rental applications are used to evaluate your request for a rental-purchase agreement. Providing information is voluntary, but an application cannot be reviewed without the information the form requires.
Information Collected Automatically
Like most websites, we receive technical information when you visit, such as your browser and device type, operating system, screen size, referring page, the pages you view, and the approximate time of your visit. We use this information to keep the site working, understand which pages are useful, and improve the experience.
We use cookies and similar browser storage to remember your language preference, keep parts of the site working between visits, and measure general traffic. You can block or delete cookies in your browser settings; some site features may not work as expected if you do.
How We Use Information
We use the information we collect to respond to questions, review applications, process requests, arrange delivery, provide customer service, send information you asked for, maintain records required of our business, protect the site from misuse, and comply with applicable law.
We do not sell your personal information. We do not use application information for unrelated marketing.
Email, Text, and Phone Communications
If you give us your contact details, we may reply to you by email, text message, or phone about your inquiry, application, request, or account. Marketing messages are only sent when you have asked to receive them, and every marketing email includes a way to unsubscribe. You can also ask any store to stop marketing messages at any time.
Message and data rates may apply to text messages depending on your mobile plan.
Service Providers and Sharing
We share information with service providers that help us run our business, such as website hosting, email and text delivery, document storage, analytics, and payment processing. These providers receive only the information needed to perform their service for us.
We may also disclose information when required by law, in response to a lawful request, to protect our customers, employees, or property, or as part of a sale or transfer of our business.
Payments
Online payment links are handled by a third-party payment provider. Payments are entered on that provider’s own secure pages. We do not store full payment card numbers on this website.
Data Security
We use reasonable administrative, technical, and physical safeguards intended to protect the information we hold, including restricting access to application records to authorized personnel. No method of transmission over the internet and no method of storage is completely secure, so we cannot guarantee absolute security.
Retention
We keep information for as long as needed for the purpose it was collected, to maintain business records, to resolve disputes, and to meet legal, tax, and recordkeeping requirements. When information is no longer needed, we dispose of it in a reasonable manner.
Your Choices and Privacy Rights
You may ask us to review, correct, or delete the personal information we hold about you, and you may ask us to stop sending marketing messages. To make a request, contact your local store or our corporate office using the contact details on our Contact page. We may need to verify your identity before acting on a request, and we may keep records where the law requires it.
Depending on where you live, you may have additional rights under applicable state privacy law. We will honor requests as required by the law that applies to you.
Children
This website and our services are intended for adults. We do not knowingly collect personal information from children under 18 through this site. If you believe a child has provided information to us, please contact us so we can address it.
Links to Other Sites
Our site links to third-party services such as social media pages, mapping tools, and payment portals. Those services have their own privacy policies, and we are not responsible for their practices.
Changes to This Policy
We may update this Privacy Policy as our practices or the law change. The effective date at the top shows when the current version took effect. Material changes will be posted on this page.
Contact Us
Questions about this Privacy Policy or about your information can be directed to your local Tel-A-Rent store or to our corporate office. Store addresses, phone numbers, and email addresses are listed on our Contact page and on each store’s page.
